Pay As You Go T&Cs

  1. Definitions
    1. Account means the airtime account that we use to record your Multifunctional Top-up Vouchers and Charges;
    2. Additional Services are services that we offer to supply which are added to the Services when you request them, or where we do not require you to request them when you use them. The Charges and terms and conditions for Additional Services are available online and from our customer services team;
    3. Agreement means these terms and conditions;
    4. Basic Services means the services we supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
    5. Call Credit Transfer means the service "Call Credit Transfer" (CCT) as defined on our website;
    6. Charges are the charges applicable for the Service including, but not limited to, usage and service charges and the charges applicable for any Additional Services that you order from us or use;
    7. Contract means the contract between you and us for the sale and purchase of Goods incorporating these terms and conditions;
    8. Credit means credit recorded against a Multifunctional Top-up Voucher;
    9. Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
    10. First Top-Up means the first time you Top-Up on your SIM Card which was included in your Starter Pack. For the avoidance of doubt any preloaded Credit on your SIM Card does not include the definition of First Top-Up;
    11. Goods means the goods you agree to purchase from us, including but not limited to Multifunctional Top-up Vouchers, which goods give access to the Services;
    12. Merchant means Vectone Group companies collecting payments on behalf of Vectone Mobile AB
    13. Multifunctional Top-up Voucher is a payment mechanism that we permit you to purchase and thus use the Services which may be purchased in physical or electronic form;
    14. Network means the mobile communications network we use to provide you with the Services;
    15. Number means the mobile telephone number we assign to you or which you port to us;
    16. Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
    17. Roaming means making and receiving calls whilst abroad via a local network operator;
    18. Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM.
    19. SIM card a subscriber identity module (SIM) stores data for GSM mobile users such as numbers, personal security keys and stored messages.
    20. Standard Tariff is the tariff that is charged after First Top-Up of the SIM Card in Starter Pack;
    21. Starter Pack means a SIM Card and information that you have purchase either online or from a retail outlet. The SIM Card Starter Pack you choose to purchase may or may not have preloaded Credit on it;
    22. Starter Pack Tariff means tariff rates which is charged on a Starter Pack until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff will apply on the entire remaining Credit;
    23. Top-Up means when you add Credit to your SIM Card by purchasing through Multifunctional Vouchers, Electronic Voucher or on-line facility;
    24. Vectone Mobile, we, our and us means Vectone Mobile AB, a company registered in Sweden with registration number 556846-1973 whose registered office address Wallingatan 34 111 24 Stockholm, Sweden.
    25. Vectone Mobile SIM means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
    26. Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects
 
  1. Agreement
    1. This Agreement is formed once we accept a request for Services from you.
    2. Once the Agreement is formed, we will open an Account for you and provide you with a Number.
    3. Where we provide you with a Vectone Mobile SIM we will activate it as soon as possible after the Agreement is formed.
    4. You agree that by using the Services or registering a Multifunctional Top-up Voucher against your Account you agree to be bound by these terms and conditions and to pay the Charges.
 
  1. Vectone Mobile SIM
    1. You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
    2. If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
 
  1.  Services
    1. We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
    2. We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
    3. We use reasonable efforts to make commercial arrangements to enable access to networks in foreign countries so the Services can be used whilst abroad (Roaming) but we cannot and do not guarantee the quality and coverage of foreign networks. Roaming is an Additional Service and additional Charges apply.
 
  1. Charges and Payment
    1. To be able to use the Services you must ensure that you have sufficient Credit. In particular you will not be able to use a Service where you have no Credit or where the amount of Credit is less than the minimum charge for that Service.
    2. As Charges are incurred they will be deducted from the Credit. Charges incurred simultaneously are deducted simultaneously. In the event that the Credit is insufficient to meet all Charges due those contracted for earlier will receive preference thus Charges for Additional Services shall be applied in the order in which those Additional Services were ordered by you and shall be applied after Charges due for the Basic Services.
    3. The Charges are available online at our website and from our customer services department.
    4. You must pay for the Services in advance and do this by purchasing Multifunctional Top-up Vouchers. Once you register a Multifunctional Top-up Voucher it, and its Credit, is recorded against your Account and Charges applied to your Account are deducted from the Credit attached to that Multifunctional Top-up Voucher.
    5. Where you have more than one Multifunctional Top-up Voucher recorded against your Account the Charges will be deducted from the available Credit on the earliest activated Multifunctional Top-up Voucher first.
    6. Multifunctional Top-up Vouchers are not redeemable for cash and will expire if you do not use all the related Credit within the period or before the deadline stated on or with the Multifunctional Top-up Voucher itself.
    7. The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile AB (registered in Sweden under number 556846-1973, registered office at Wallingatan 34 111 24 Stockholm, Sweden)
    8. The PayPal payments are processed by the Vectone Group company Vectone Network Limited (registered in the United Kingdom under number 8693390, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile AB (registered in Sweden under number 556846-1973, registered office at Wallingatan 34 111 24 Stockholm, Sweden)
    9. Customers who are using PayPal to top up their account will not be able to use the Call Credit Transfer service. This restriction is not applicable to other means of payment.
    10. Security of your personal information Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
 
  1. Paysafecard Payment
    1. For cross country top up charges, we advice our customers to visit paysafecard’s T&Cs to know more about the exchange rate fees. To find out the applicable exchange rate, please visit https://www.paysafecard.com/currency-calculator.
  2. Use of Services and your obligations
    1. You agree NOT to use the Services and NOT to permit any third party to use the Services:
      1. for anything unlawful, immoral or improper;
      2. to make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
      3. with equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
      4. to supply goods or services to any third party;
      5. to send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
      6. to gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
      7. to transmit a Virus; and
      8. for the purposes of providing telephony and/or other services to third parties which rely on the Services.
 
  1. You agree TO:
    1. give us any information we reasonably request;
    2. follow our reasonable instructions;
    3. comply with the instructions and demands of other networks where you are roaming;
    4. to inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
    5. tell us of any claim as soon as possible.
 
  1. Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our website and you agree to abide by them.
  2. Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.
 
  1. Cancellations / Returns of Goods
    • Where you order Goods from us and we have confirmed acceptance of your order the following terms apply:
      1. If the Goods are defective, you must inform us within 14 days. If you fail to do, you are deemed to have accepted the Goods.
      2. Where a claim of defect or damage is made we shall deactivate the Goods. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Goods of the same type and denomination.
      3. In addition to the rights set out herein, you may have statutory rights under the Customer Protection (Distance Selling) Regulations (2005:59) as follows:
        1. Under the Distance Selling Regulations (2005:59) in Sweden, as a Swedish resident, you have the right to cancel the Contract until the end of the 14th day after the date on which a contract for purchase is formed between you and us.
        2. Where you use the Goods for Services before your right to cancel expires, you lose the right to cancel the Contract.
        3. Where you have the right to cancel and want to cancel the Contract you must write to our customer services team ensuring that your letter reaches us before the expiry of your right to cancel.
        4. Where you have the right to cancel and give your notice to us, we agree to return any payment made by you within 30 days of the date on which we receive your notice.
        5. Where you choose not to use the Goods or the Services until after the end of your right to cancel we will not provide the goods or use of the Services until after your right to cancel expires.
 
  1. Suspension of the Services
    • We may suspend or cease supplying the Services to you without warning where:
      1. You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
      2. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
      3. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
      4. your use of the Services damages the Network or puts the Network at risk.
    • Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
    • We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 7.(a)i., 7.(a)iii. or 7.(a)iv.
    • Our right to suspend the Services under this Clause 7 does not affect any other rights we have to suspend or terminate this Agreement.
 
  1. Termination
    • Where you do not use the Services at least once every 120 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement will be terminated, any Multifunctional Top-up Voucher recorded on your Account that has not expired will be forfeited and you will lose your Number.
    • The validity of each top up is 90 days. Post the 90 days validity period, the credit will expire and the customer will not be entitled to a refund of the expired credit.
    • We may also terminate this Agreement IF:
      1. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
      2. We suspend it in accordance with Clause 7;
      3. You become insolvent or are made bankrupt; or
      4. We are no longer allowed to operate the Network or provide you with the Services.
 
  1. Notice
  • All written notices to us have to be sent to:
    Vectone Mobile AB
    Company number: 556846-1973
    Office: Wallingatan 34 111 24 Stockholm, 
    Sweden


​If you want to contact us in relation to a complaint, please see our contact details in clause 15 Complaints Procedure below.
 
  1. Liability
    • Save for personal injury or death as a result of our negligence our liability to you under this contract is limited to SEK15.000 for an incident and all related incidents and a maximum of SEK30.000 in any 12 month period. Notwithstanding the foregoing, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonable foreseeable when you entered into this Agreement.
    • We are not liable to you where we cannot fulfill our obligations under this Agreement as a result of something beyond our reasonable control and expectations.
    • We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network.
    • Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that is has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
    • If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly.
    • This Clause 10 survives the termination of this Agreement.
 
  1. Third parties
    • This Agreement shall not confer any benefit on a third party.
    • Notwithstanding the foregoing you may be capable of contracting with one or more third party when you use the Services. Where you contract with a third party whilst using the Services you confirm and understand that we are not a party to that Agreement even where payments due to that third party are deducted from Multifunctional Top-up Vouchers recorded against your Account.
 
  1. Amendments
    • We may make reasonable amendments to the Agreement on giving you at least one months notice.
    • If an amendment to the Basic Services has, or is likely to cause, a material detriment to the Service and is not as a result of a requirement by any regulatory authority or for legal reasons, we will give you notice and unless you terminate this Agreement by giving us notice in writing during that period the amendments will apply once that notice period has run out.
    • We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why.
    • Amendments will also be published on the website https://www.vectonemobile.se/ and you agree that the publishing of these notices has the same effect as our giving you written notice by post.
 
  1. Complaints Procedure
    • You are required, in the case of complaints or differences in relation to the Services provided under this Agreement, to contact us by email at support@vectonemobile.se or telephone at +46 769899986. We will reply within thirty (30) days after receiving your email, unless this is not possible within reason. In that case we will inform you within the first set period when you can expect an answer.
    • If you receive a negative or an insufficient answer from us, you can contact the telecommunications authorities in Sweden if qualified on grounds of applicable law, or you can submit the dispute to the competent court in the jurisdiction.
 
  1. General
    • You may not transfer any rights or responsibilities under this Agreement without our expressed written consent.
    • We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services.
    • Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach.
    • Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination.
    • A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance.
    • This Agreement is governed by the Laws of Sweden and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of Sweden.
 
Promotional Terms and Conditions
Vectone Mobile retains the right to cancel or modify these promotional terms at any time. All promotions only apply after the first top up. Calls made to CDMA devices will be treated as calls to a mobile phone.

Starter Packs:
Starter Pack Tariff is charged which is different from the Standard Tariffs. Starter Pack Tariff will be charged until Vectone Mobile customers makes a First Top-Up of Credit after purchasing a Starter Pack, thereafter Standard Tariffs will automatically apply. Any preloaded Credit that remains on the Starter Pack after First Top-Up of Credit will be charged to the Standard Tariff. Terms and conditions are applicable and may be varied.

Sweden Pocket Saver:
All Saver units must be used within 30 days of purchase. After 30 days any remaining units will be unusable. Your subscription will expire after 30days. Savers will be auto renewed once the validity expires. If you exceed the allowance available, all further usage will be charged at standard rates. The saver units cannot be used whilst roaming and for calls to number translation services, premium rate numbers and personal numbers. Rates published are based on full usage of the allowance of units during the validity period. Terms and conditions are applicable and may be varied.

Joining Bonus:
Customers can bring their mobile phone number from any Swedish network apart from Vectone mobile.

1öre International Calls:
Each Vectone Mobile top-up entitles you to calls at 1öre per minute to selected destinations as set out on the website. Unless otherwise stated calls are to landlines only. 1öre minutes cannot be used for calls to special numbers or whilst roaming.

Country Saver for Sri Lanka:
1000 minutes to any single mobile number in a month. Calls can be made to any Etisalat, Hutch, Mobitel, Airtel or LankaBell mobile number in Sri Lanka. The 1000 minutes can be shared between other domestic Vectone numbers subject to a monthly charge of 50kr for each additional number. Calls can be shared by up to a total of three domestic Vectone Mobile numbers (except where designated number is on the Etisalat network). Calls to Etisalat numbers must be to a prepay account with not less than LKR500 credit. Other numbers including premium rate and non-geographic numbers are excluded. Any minutes not used within one month from the date of registration or renewal will expire. Subscription will be renewed automatically as long as there are enough funds in your Vectone Account. Charges for additional numbers will be taken on the date of addition and then on automatic renewal of the main account. Minutes used in excess of the allowance will be charged at our standard rates that can be viewed on our website. Activation may take up to three working days. You can have more than one Country Saver account or change the number included in your subscription. Payment for renewal will be made two days prior to the renewal date. Any change will take effect in the subsequent automatic renewal. Unsubscribe by giving one week notice by calling Vectone Customer Services. Please call Vectone Customer Services for any doubt as to the terms of this offer. Vectone reserves the right to terminate or change this offer and terms and conditions at any time.

Smart Rates
  1. Vectone existing and new Customers on Pay As You Go (PAYG) can opt in to Vectone Smart Rate which is cheaper than our Standard Rate. To get the Smart Rate you must opt in every month by sending a SMS to number 345 texting "smart".
  2. The Smart Rate is valid from 1st of each month to the last day of that month provided that you have sent your SMS. The Smart Rate will only commence after you have sent your SMS to 345 and not before and will expire on the last day of the month. You must therefore send "smart" by SMS to 345 every month to get the Smart Rate. If you send your SMS on the 5th of the month Smart Rate will apply from the time and date SMS received until the last day of the month. If you do not opt in each month then Standard Rates will apply.
  3. Cannot be used in conjunction with any other Vectone Promotional offer which applies other discount rates.
  4. Customers must have done at least one top-up to opt-in for the smart rates.
  5. Vectone reserves the right to terminate, withdraw or change this offer, rates and the terms and conditions at any time and with reasonable notice.
vi. The terms and conditions of this offer are in addition to Vectone general terms and conditions and any other offer subscribed to.

Discounted International rates:
  • This offer is only for Sweden Vectone Mobile PAYG customers.
  • Discounted International rates are only for customers who subscribed to the 99Kr Sweden Pocket Saver.
  • Discounted International rates offer (‘the offer’) is valid for calls from Sweden to standard international landlines and mobile numbers only. Calls to premium numbers are excluded from the offer.
  • Vectone Mobile reserves the right to replace or amend the offer or change rates or these Terms & Conditions or to withdraw the offer at any time on reasonable notice.
  • Please note that promotional credit (credit which Vectone Mobile has given to customers for free) cannot be used to subscribe to the offer.
  • The offer is for non-commercial, private, personal use only – VectoneMobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example).
 

Pay Monthly - 12 Months Contract T&Cs

The Services under the Agreement are provided to you by Vectone Mobile AB, a company registered in Sweden under company number 556846-1973, VAT Number 556846197301trading as Vectone Mobile (hereinafter “Vectone Mobile”, “we”, “our” and “us”)

1. Definitions

  • These words have the following meanings:
  • Account means the airtime account that we use to record your Charges;
  • Additional Services are services that we offer to supply which are added to the Services when you request them, or where we do not require you to request them when you use them. The Charges and terms and conditions for Additional Services are available online and from our Customer Services team;
  • Agreement means the contract between you and us for the sale and purchase of Services incorporating these terms and conditions, the terms of any Additional Services, the terms of your Allowance and/or the Charges for the Basic Services we have agreed to supply to you;
  • Allowance means the allowance of Services that we provide to you for an agreed recurring monthly Charge;
  • Basic Services means the services we have agreed to supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
  • Billing Date means the 1stday of the relevant calendar month;
  • Charges are the charges applicable for the Service including, but not limited to, usage charges, Allowance charges and the charges applicable for any Additional Services that you order from us or use;
  • Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
  • Term means the period of 12 months from the activation date for which you have agreed to receive your Allowance;
  • Network means the mobile communications network we use to provide you with the Services;
  • Number means the mobile telephone number we assign to you or which you port to us which is associated with your Account;
  • Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
  • Roaming means an Additional Service which allows you to use networks in foreign countries so the Services can be used whilst abroad. Additional Charges apply to roaming.
  • SIM card means a subscriber identity module (SIM) which stores data for GSM mobile users such as numbers, personal security keys and stored messages.
  • Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM.
  • Vectone Mobile SIM means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
  • Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects.
  • Website means https://www.vectonemobile.se/

 
2. Agreement and Term
(a) This Agreement is formed once we accept a request for Services from you.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will activate your Allowance when the Agreement is formed.
(d) A Term applies to the Agreement and is as set out in your Allowance. The Agreement will continue for the Term and you are liable for the Charges for the Term.
(e) The Agreement cannot be cancelled prior to the expiry of the Term save the full remaining Charges payment.
(f) When the Term expires, the Agreement will not renew automatically. If you want to benefit of the Vectone Mobile Services on your SIM card, you should contact Customer Services.
(g) The offer may be joined only by Vectone Mobile Pay Monthly Customers in Sweden.
(h) The offer cannot be changed once the Customer has started its contract.
(i) Customers switching from Pay As You Go plans to Pay Monthly will lose the benefit of any outstanding credit, offer and/or bundle on their Account.
 
3. Vectone Mobile SIM
(a) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
 
4. Services
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We use reasonable efforts to make commercial arrangements to enable Roaming but we cannot and do not guarantee the quality and coverage of foreign networks.
(d) Vectone mobile reserves the right to withdraw or suspend the services or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.
 
5. Charges and Payment
(a) On your requesting Services by means of an Allowance, we will collect payment for the first month’s Allowance Charges by credit or debit card. Where you request Services on a date other than the Billing Date, any excess Allowance Charges paid for the first month’s Allowance Charges will be credited to the second month’s Allowance Charges. From the second month of your subscription onwards, your Allowance will be invoiced monthly in advance on the Billing date. The Allowance Charges will be taken by Debit/ Credit card associated with your Account on the 10thof each month. Allowance Charges will be charged regardless of whether or not you have used all of your Allowance in the relevant month. The credit card details can be updated in the Vectone My Account. 
(b) All additional Charges will be invoiced on the Billing Date and charged monthly in arrears on the 10th of each month. The additional charges will be collected by the Debit/Credit card registered in your account.
(c) The Charges are available online at / and from our Customer Services department. Itemised bills are available by accessing your Account through our Website and these may be provided by a third party. You must pay all Charges before the due date as set out on your bill and such Charges must be paid by the Debit / Credit card.. Where you fail to pay the Charges by the due date, we may also elect to terminate the agreement pursuant to clause 9.
(d) A credit limit equal to your monthly Allowance Charge will apply to your Account. Where your Account exceeds this credit limit, we may suspend your access to the Services. You are responsible for checking that your account does not exceed the credit limit. We may request that you make an interim payment prior to restoring your Account; this shall not exceed the Charges due in your Account.
(e) We wish to remind our customers that you will be subject to extra credit limits should you go beyond your monthly allowance. This limit will only effect calls and texts - but not your data usage.
(f) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile AB (registered in the Sweden under company number 556846-1973, registered office at Wallingatan 34 111 24 Stockholm, Sweden). Customer acknowledges and agrees that he/she shall revert any dispute concerning Debit / Credit Card payment exclusively to Vectone Customer Service. In the event that Customer will dispute the Debit/ Credit Card payments not in compliance with the above provisions, Vectone reserves the right to suspend the Services.
(g) Security of your personal information: Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
 
6. Use of Services and your obligations
(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
i. For anything unlawful, immoral or improper;
ii. To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
iii. With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. To supply goods or services to any third party;
v. To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
vi. To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
vii. To transmit a Virus; and
viii. For the purposes of providing telephony and/or other services to third parties which rely on the Services.

(b) You agree TO:
i. Give us any information we reasonably request;
ii. Follow our reasonable instructions;
iii. Comply with the instructions and demands of other networks where you are roaming;
iv. To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
v. Tell us of any claim as soon as possible
vi. Pay the Charges as they fall due.

(c) Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our website and you agree to abide by them.
(i) Unlimited SMS has limit of 100 SMS per day.
(ii) Standard rate will be applied beyond 100 SMS.

(d) Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.


 
7. Cancellations
(a) Where you order Services from us and we have confirmed acceptance of your order the following terms apply:
(i) If the SIM is defective, you must inform us within 14days. If you fail to do, you are deemed to have accepted the SIM.
(ii) Where a claim of defect or damage is made we shall deactivate the Services. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Services of the same type and denomination.
(iii) In addition to the rights set out herein, you may have statutory rights under the Consumer law as follows:

(1) Under the Consumer law in Sweden, as a Swedish resident, you have the right to cancel the Agreement until the end of the 14th day after the date on which a contract for purchase is formed between you and us.
(2) Where you use or not use the Services before your right to cancel expires, you lose the right to cancel the Agreement.
(3) Where you have the right to cancel and want to cancel the Agreement you must write to our Customer Services Team at Wallingatan 34 111 24 Stockholm, Sweden or to notice@vectone.com ensuring that your communication reaches us before the expiry of your right to cancel.
(4) If the order has not been delivered to the address you defined within 14 calendar days from the order date, you can claim for the refund of the SIM card price paid and at the same time Vectone will proceed legally to cancel the order. Customer acknowledges and agrees that the written notice of missed delivery should be received by Vectone within the 14th day from the order.
 
8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you without warning where:
i. You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or puts the Network at risk.

(b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.

(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 8.(a)i., 8.(a)iii. or 8.(a)iv.

(d) Our right to suspend the Services under this clause 8 does not affect any other rights we have to suspend or terminate this Agreement.
 
9. Termination
(a) Customer cannot cancel the Agreement prior to the expiration of the Term. Where you cancel the Agreement, you must pay in full all the remaining Charges due for the Term. These Charges will be collected from your credit or debit card. For the avoidance of doubt, porting your number to another communications provider has the effect of terminating the Agreement but will not waive our right on the remaining Charges.

It is Customer’s responsibility to pay all the Charges due for the Term before cancellation.
(b) You may also terminate the Agreement where Vectone Mobile is in breach of a material term of the Agreement which is not remedied within 14 days of you asking us to do so.
(c) We may terminate this Agreement IF:

i. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
ii. We suspend it in accordance with clause 8;
iii. You become insolvent or are made bankrupt; or
iv. We are no longer allowed to operate the Network or provide you with the Services.

(d) We reserves the right to terminate of change this offer and Terms and Conditions at any time providing a prior notice of 1 (one) month.
 
10. Notice
(a) All written notices to us have to be sent to:

Vectone Mobile
Customer Services
Wallingatan
34 111 24 Stockholm,
Sweden
notice@vectone.com


 
11. Liability
(a) Save for personal injury or death as a result of our negligence our liability to you under this contract is limited to SEK29,000 for an incident and all related incidents and a maximum of SEK58,000 in any 12 month period. Notwithstanding the foregoing, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonable foreseeable when you entered into this Agreement.
(b) We are not liable to you where we cannot fulfil our obligations under this Agreement as a result of something beyond our reasonable control and expectations.
(c) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network.
(d) Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that is has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
(e) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly.
(f) This clause 11 survives the termination of this Agreement.
 
12. Third parties
(a) This Agreement shall not confer any benefit on a third party under law.
(b) Notwithstanding the foregoing you may be capable of contracting with one or more third party when you use the Services. Where you contract with a third party whilst using the Services you confirm and understand that we are not a party to that Agreement even where payments due to that third party are deducted from Multifunctional Top-up Vouchers recorded against your Account.
 
13. Amendments
(a) We may make reasonable amendments to the Agreement on giving you prior notice.
(b) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why.
(c) Amendments will also be published on the website and you agree that the publishing of these notices has the same effect as our giving you written notice by post.
 
14. General
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent.
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services.
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach.
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination.
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance.
(f) This Agreement is governed by the Laws of England and Wales and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of England and Wales.
(g) Notwithstanding the above you may be able to refer a dispute arising out of this Agreement for alternative dispute resolution pursuant to our Customer Complaints Code (which can also be requested from our Customer Services Team).
 
15. Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding Credit, offer and/or bundle registered on their Account and will need to pay the full price of their PAY MONTHLY subscription, regardless of the amount of outstanding Credit on their Account at the time they decide to switch.
 
16. Allowance Specific Terms
i. All bundle minutes/texts/internet exclude roaming use, calls to international destinations and calls/texts to number translation services, premium rate numbers and personal numbers.
ii. Standard Pay monthly rates apply to any usage in excess of your bundle Allowance (or fair use policy limits) and for usage Charges for Additional Services or services not included in your Allowance.
iii. Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your SMS feature will get blocked and you will need to contact our Customer Service Team to justify your usage and get it unblocked. Data cannot be used to tether/hotspot your mobile device to other devices.
iv. The offer is for non-commercial, private, personal use only - Vectone mobile reserves the right to withdraw or suspend the services or to disconnect you without prior notice and with immediate effect if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering or any other reason Vectone reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate (for instance in case of abusive, unusual or fraudulent usage).

 
17. Using data while roaming
i. Customer will receive notification on your monthly data limit.
ii. Customer will be automatically limited for €50.
iii. Customers will be notified at 80% and 100% of their monthly data limit.
iv. Once customer reaches 100% of data limit, data usage will be blocked.
v. Call/SMS/Data allowances cannot be used while Roaming or for calls to Premium Rate numbers, shared numbers or other special numbers.
 
18. Unblocking and blocking the data usage.
To unblock
i. Text UNBLOCK to 345 or call 220 from Vectone for free.
To block
i. Text BLOCK to 345 or call 220 from Vectone for free.

 
*As on 10/05/2017
 
 

Pay Monthly - 30 Days Rolling Contract

The Services under the Agreement are provided to you by Vectone Mobile AB, a company registered in Sweden under company number 556846-1973, VAT Number 556846197301 trading as Vectone Mobile (hereinafter “Vectone Mobile”, “we”, “our” and “us”)

1. Definitions
  • These words have the following meanings:
  • Account means the airtime account that we use to record your Charges;
  • Additional Services are services that we offer to supply which are added to the Services when you request them, or where we do not require you to request them when you use them. The Charges and terms and conditions for Additional Services are available online and from our Customer Services team;
  • Agreement means the contract between you and us for the sale and purchase of Services incorporating these terms and conditions, the terms of any Additional Services, the terms of your Allowance and/or the Charges for the Basic Services we have agreed to supply to you;
  • Allowance means the allowance of Services that we provide to you for an agreed recurring monthly Charge;
  • Basic Services means the services we have agreed to supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
  • Billing Date means the 1st day of the relevant calendar month;
  • Charges are the charges applicable for the Service including, but not limited to, usage charges, Allowance charges and the charges applicable for any Additional Services that you order from us or use;
  • Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
  • Term means the period of 1 (one) month subject to the activation date for which you have agreed to receive your Allowance;
  • Network means the mobile communications network we use to provide you with the Services;
  • Number means the mobile telephone number we assign to you or which you port to us which is associated with your Account;
  • Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
  • Roaming means an Additional Service which allows you to use networks in foreign countries out of European Regulation Roaming Like at Home so the Services can be used whilst abroad. Additional Charges apply to roaming.
  • SIM card means a subscriber identity module (SIM) which stores data for GSM mobile users such as numbers, personal security keys and stored messages.
  • Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM.
  • Vectone Mobile SIM means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
  • Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects.
  • Website means https://www.vectonemobile.se/
 
2. Agreement and Term
(a) This Agreement is formed once we accept a request for Services from you.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will activate your Allowance when the Agreement is formed.
(d) A Term applies to the Agreement and is as set out in your Allowance. The Agreement will continue for the Term and you are liable for the Charges for the Term.
(e) The Agreement cannot be cancelled prior to the expiry of the Term save the full remaining Charges payment.
(f) When the Term expires, the Agreement will renew automatically. If you want to cancel the Vectone Mobile Services on your SIM card, you should contact Customer Services.
(g) Customers switching from Pay As You Go plans to Pay Monthly will lose the benefit of any outstanding credit, offer and/or bundle on their Account.
 
3. Vectone Mobile SIM 
(a) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
 
4. Services 
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We use reasonable efforts to make commercial arrangements to enable Roaming but we cannot and do not guarantee the quality and coverage of foreign networks.
(d) Vectone mobile reserves the right to withdraw or suspend the services or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.
 
5. Charges and Payment 
(a) On your requesting Services by means of an Allowance, we will collect payment for the first month’s Allowance Charges in advance by credit or debit card. Where you request Services on a date other than the Billing Date, any excess Allowance Charges paid for the first month’s Allowance Charges will be credited to the second month’s Allowance Charges. From the second month of your subscription onwards, your Allowance will be invoiced monthly in advance on the Billing date. The Allowance Charges will be taken by Debit/ Credit card associated with your Account on the 10th of each month. Allowance Charges will be charged regardless of whether or not you have used all of your Allowance in the relevant month. The credit card details can be updated in the Vectone My Account.  
(b) All additional Charges will be invoiced on the Billing Date and charged monthly in arrears on the 10th of each month. The additional charges will be collected by the Debit/Credit card registered in your account.
(c) The Charges are available online at / and from our Customer Services department. Itemised bills are available by accessing your Account through our Website and these may be provided by a third party. You must pay all Charges before the due date as set out on your bill and such Charges must be paid by the Debit / Credit card. Where you fail to pay the Charges by the due date, we may also elect to terminate the agreement pursuant to clause 9.
(d) A credit limit equal to your monthly Allowance Charge will apply to your Account. Where your Account exceeds this credit limit, we may suspend your access to the Services. You are responsible for checking that your account does not exceed the credit limit. We may request that you make an interim payment prior to restoring your Account; this shall not exceed the Charges due in your Account.
(e) We wish to remind our customers that you will be subject to extra credit limits should you go beyond your monthly allowance. This limit will only effect calls and texts - but not your data usage.
(f) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile AB (registered in the Sweden under company number 556846-1973, registered office at Wallingatan 34 111 24 Stockholm, Sweden). Customer acknowledges and agrees that he/she shall revert any dispute concerning Debit / Credit Card payment exclusively to Vectone Customer Service. In the event that Customer will dispute the Debit/ Credit Card payments not in compliance with the above provisions, Vectone reserves the right to suspend the Services.
(g) Security of your personal information: Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
 
6. Use of Services and your obligations

(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
i. For anything unlawful, immoral or improper;
ii. To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
iii. With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. To supply goods or services to any third party;
v. To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
vi. To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
vii. To transmit a Virus; and
viii. For the purposes of providing telephony and/or other services to third parties which rely on the Services.

(b) You agree TO:
i. Give us any information we reasonably request;
ii. Follow our reasonable instructions;
iii. Comply with the instructions and demands of other networks where you are roaming;
iv. To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
v. Tell us of any claim as soon as possible
vi. Pay the Charges as they fall due.

(c) Fair use policies may apply to specific Services that we provide to you. Where they do, we will notice you reasonably in advance and post them on our website and you agree to abide by them.
(i) Unlimited SMS has limit of 100 SMS per day.
(ii) Standard rate will be applied beyond 100 SMS.

(d) Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.


 
7. Cancellations
(a) Where you order Services from us and we have confirmed acceptance of your order the following terms apply:
(i) If the SIM is defective, you must inform us within 14 days. If you fail to do, you are deemed to have accepted the SIM.
(ii) Where a claim of defect or damage is made we shall deactivate the Services. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Services of the same type and denomination.
(iii) In addition to the rights set out herein, you may have statutory rights under the Consumer law as follows:

(1) Under the Consumer law in Sweden, as a Swedish resident, you have the right to cancel the Agreement until the end of the 14th day after the date on which a contract for purchase is formed between you and us.

(2) Where you use or not use the Services before your right to cancel expires, you lose the right to cancel the Agreement.

(3) Where you have the right to cancel and want to cancel the Agreement you must write to our Customer Services Team at Wallingatan 34, 111 24 Stockholm, Sweden or to notice@vectone.com ensuring that your communication reaches us before the expiry of your right to cancel.

(4) If the order has not been delivered to the address you defined within 14 calendar days from the order date, you can claim for the refund of the SIM card price paid and at the same time Vectone will proceed legally to cancel the order. Customer acknowledges and agrees that the written notice of missed delivery should be received by Vectone within the 14th day from the order.
 
8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you without warning where:
i. You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or puts the Network at risk.
(b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 8.(a)i., 8.(a)iii. or 8.(a)iv.
(d) Our right to suspend the Services under this clause 8 does not affect any other rights we have to suspend or terminate this Agreement.
 
9. Termination 
(a) Customer cannot cancel the Agreement prior to the expiration of the Term. Where you cancel the Agreement prior to the expiration of the Term, you must pay in full all the remaining Charges due for the Term. These Charges will be collected by from your credit or debit card. For the avoidance of doubt, porting your number to another communications provider has the effect of terminating the Agreement but will not waive our right on the remaining Charges.
It is Customer’s responsibility to pay all the Charges due for the Term before cancellation.
(b) You may also terminate the Agreement where Vectone Mobile is in breach of a material term of the Agreement which is not remedied within 14 days of you asking us to do so.
(c) We may terminate this Agreement IF:
i. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
ii. We suspend it in accordance with clause 8;
iii. You become insolvent or are made bankrupt; or
iv. We are no longer allowed to operate the Network or provide you with the Services.

(d) We reserve the right to terminate or change this offer and Terms and Conditions at any time providing a prior notice of 1 (one) month.

10. Notice 
(a) All written notices to us have to be sent to:
Vectone Mobile
Customer Services
Wallingatan 34
111 24 Stockholm,
Sweden
notice@vectone.com


 
11. Liability 
(a) Save for personal injury or death as a result of our negligence our liability to you under this contract is limited to SEK29,000.00 for an incident and all related incidents and a maximum of SEK58,000.00 in any 12 month period. Notwithstanding the foregoing, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonable foreseeable when you entered into this Agreement.
(b) We are not liable to you where we cannot fulfil our obligations under this Agreement as a result of something beyond our reasonable control and expectations.
(c) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network.
(d) Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that is has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
(e) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly.
(f) This clause 11 survives the termination of this Agreement.
 
12. Third parties 
(a) This Agreement shall not confer any benefit on a third party under law.
(b) Notwithstanding the foregoing you may be capable of contracting with one or more third party when you use the Services. Where you contract with a third party whilst using the Services you confirm and understand that we are not a party to that Agreement even where payments due to that third party are deducted from Multifunctional Top-up Vouchers recorded against your Account.
 
13. Amendments 
(a) We may make reasonable amendments to the Agreement on giving you prior notice.
(b) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why.
(c) Amendments will also be published on the website and you agree that the publishing of these notices has the same effect as our giving you written notice by post.
 
14. General 
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent.
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services.
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach.
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination.
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance.
(f) This Agreement is governed by the Laws of England and Wales and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of England and Wales.
(g) Notwithstanding the above you may be able to refer a dispute arising out of this Agreement for alternative dispute resolution pursuant to our Customer Complaints Code (which can also be requested from our Customer Services Team).
 
15. Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding Credit, offer and/or bundle registered on their Account and will need to pay the full price of their PAY MONTHLY subscription, regardless of the amount of outstanding Credit on their Account at the time they decide to switch.
 
16. Allowance Specific Terms
i. All bundle minutes/texts/internet exclude roaming use, calls to international destinations and calls/texts to number translation services, premium rate numbers and personal numbers.
ii. Standard Pay monthly rates apply to any usage in excess of your bundle Allowance (or fair use policy limits) and for usage Charges for Additional Services or services not included in your Allowance.
iii. Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your SMS feature will get blocked and you will need to contact our Customer Service Team to justify your usage and get it unblocked. Data cannot be used to tether/hotspot your mobile device to other devices.
iv. The offer is for non-commercial, private, personal use only - Vectone Mobile reserves the right to withdraw or suspend the services or to disconnect you without prior notice and with immediate effect if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering or any other reason Vectone reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate (for instance in case of abusive, unusual or fraudulent usage).

 
17. Using data while roaming
i. Customer will receive notification on your monthly data limit.
ii. Customer will be automatically limited for €50.
iii. Customers will be notified at 80% and 100% of their monthly data limit.
iv. Once customer reaches 100% of data limit, data usage will be blocked.



v. Call/SMS/Data allowances cannot be used while Roaming or for calls to Premium Rate numbers, shared numbers or other special numbers.
 
18. Unblocking and blocking the data usage.
To unblock
i. Text UNBLOCK to 345 or call 220 from Vectone for free.
To block
i. Text BLOCK to 345 or call 220 from Vectone for free.

 
*As on 11/07/2017
 
 

Pay Monthly Plans

Interested in our 30-day
rolling contracts?

View plans
 

International Calling Guides

Read our helpful how-to
guides on making cheap calls.

Read now

Transfer Your Number

 

Get free bonus credit when you switch your number to us.

Transfer now