Yes. Just call Customer Service and we can arrange for your old number to be moved to a new SIM card. You may be asked security questions in order to verify that you are the account holder.
To configure your mobile data settings please click here.
To activate your voicemail, press *135# on your phone and then press call.
You can find your PUK-code on the back of your SIM-card holder that you recieved in your starter pack. If you did not save your PUK-code, contact our costumer services. They're happy to help.
The starter pack contains a Vectone Mobile SIM-card and an information panflet that will help you get started.
By dialing *105# followed by the call button your number will show on your screen.
You can choose to keep your phone number and use it with your new Vectone Mobile SIM. To do so, just print the number transfering form, fill it in and send it to us. We will take care of the rest.
Unfortunately it's not possible to have the same number on several SIM-cards.
You can buy multifunctional vouchers in stores that carry the Vectone logo. You can also top-up on our website with a creditcard. You just have to register your info on My Vectone to access your account info and be able to top-up online.
By pressing *102# followed by the call button your balance will appear on your phone's screen.
You can also check your balance online by simply logging in to My Vectone.
No worries, we can send you a reminder. Just click here: 'Forgot your password?'
and fill in your Vectone mobile number and the e-mail you used at registration.